Privacy Policy
Last updated: 23 October 2026
This Privacy Policy explains how EXMARKET LIMITED ("Exmarket", "we", "us") collects and uses personal data when you use our website www.exmarket.uk, our mobile applications and our services. We are the data controller for this data.
Controller: EXMARKET LIMITED, company number 14678779, 8 Buckingham Mews, Sutton Coldfield, England, B73 5PR. Contact: info@exmarket.uk.
1. Data we collect
- Data you give us: name, email, phone number, delivery and billing address, order details and messages you send us.
- Account data (if you create an account in our website or app): login email, encrypted password, order and shipment history.
- Technical data: IP address, browser and device type, pages visited, collected through cookies and similar technologies.
- Payment data is processed by our payment providers; we do not store full card numbers.
2. How we use your data and legal basis
- To process orders, deliveries and payments (performance of a contract).
- To answer enquiries and provide customer support (legitimate interests / contract).
- To send service notifications such as order and shipment status (contract).
- To send marketing emails, only if you subscribed (consent, which you may withdraw at any time).
- To keep accounting and tax records (legal obligation).
- To keep our website and apps secure and improve them (legitimate interests).
3. Sharing
We share data only as needed with: delivery and logistics partners, payment providers, website and email hosting providers (including Wix.com and Google), accountants and professional advisers, and public authorities where required by law. We do not sell personal data.
4. International transfers
Some providers process data outside the UK. Where this happens we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.
5. Retention
Order and accounting records are kept for 6 years as required by UK law. Enquiries are kept for up to 2 years. Marketing data is kept until you unsubscribe. Account data is kept while your account is active and deleted on request.
6. Your rights
Under UK GDPR you have the right to access, correct, delete or restrict your data, to object to processing, to data portability and to withdraw consent. To exercise these rights, email info@exmarket.uk. You may also complain to the Information Commissioner's Office (ico.org.uk).
7. Mobile applications
Our apps collect only the data needed to provide their features (for example, account login and order or shipment status). We do not use your data to track you across other companies' apps or websites. You can request deletion of your account and data from within the app or by emailing info@exmarket.uk.
8. Cookies
Our website currently uses only essential cookies that are necessary for it to work (for example, security and session cookies set by our website platform, Wix). We do not use analytics or advertising cookies. If we introduce them in the future, we will ask for your consent through a cookie banner and update this policy. You can also manage cookies in your browser settings.
9. Children
Our services are not directed at children under 16, and we do not knowingly collect their data.
10. Changes
We may update this policy. The current version is always available on this page.